Productive phone calls

Efficient, productive phone calls today involve clear introductions and exchange of information, no misunderstandings and friendly closings. Put this all together and phone calls have the potential to contribute to your success. Review and practice these expressions that you learned through the lecture videos to help you get started.

INTRODUCTIONS

a. Hello, this is ……… I work at ABC Company and I’m calling about your order.

a. Hola mi nombre es.... le llamo de la empresa ABC y mi llamada es sobre su pedido.

b. Good morning. My name is ….. with Georgia Tech. I heard your presentation at the conference and would like to discuss it with you.

b. Buenos días. Mi nombre es.... de Georgia Tech. Escuché su presentación en la conferencia y me gustaría comentarlo con usted.

c. Hello, this is …. From Dr. ……office. I’m calling to confirm your appointment.

c. Hola, soy .... de la oficina del Dr..... Le llamo para confirmar su cita.

d. Hello, this is ….. I’m calling with a question for you.

d. Hola, soy....Le llamo para hacerle una pregunta, si me permite.

REQUESTS and RESPONSES

a. Could you please confirm …? - Yes, I’d be happy to.

a. Podría por favor confirmar..? - Si, estaré encantado.

b. Could you give me more information about ...? - Certainly, what would you like to know?

b. Me podría dar más información sobre....? - Ciertamente, qué le gustaría saber?

c. Do you have a minute to review …? - Of course!

c. Tendría usted un minuto para revisar...? - Por supuesto!

d. Would you mind going over this with me? - Not at all.

d. Le importaría revisar esto conmigo? - En absoluto.

REPETITION/CLARIFICATION and RESPONSES

a. I’m sorry. I missed that. What did you just say? - No problem, I said…

a. Lo siento. 

b. Excuse me. I didn’t catch what you said. Could you say it again please? - I’d be happy to.

c. Sorry. I’m not sure I understand. What does that mean? - Of course, let me explain.

d. I’m sorry. I don’t quite understand what you mean. Can you explain it again? - Certainly. What I mean is …

CLOSINGS

a. Thanks so much. I look forward to speaking with you again. Goodbye.

b. Goodbye and thanks for all your assistance.

c. I’ve enjoyed this conversation and hope we’ll talk again soon. Goodbye.

d. It’s been great talking to you. Thank you. Good bye.