Productive phone calls

📞 Essential Phone Call Expressions in English & Spanish

Master the art of professional phone conversations with these key phrases

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Efficient, productive phone calls today involve clear introductions and exchange of information, no misunderstandings and friendly closings. Put this all together and phone calls have the potential to contribute to your success. Review and practice these expressions that you learned through the lecture videos to help you get started.

📌 INTRODUCTIONS / INTRODUCCIONES

🇬🇧 Hello, this is ……… I work at ABC Company and I'm calling about your order.

🇪🇸 Hola mi nombre es.... le llamo de la empresa ABC y mi llamada es sobre su pedido.

🇬🇧 Good morning. My name is ….. with Georgia Tech. I heard your presentation at the conference and would like to discuss it with you.

🇪🇸 Buenos días. Mi nombre es.... de Georgia Tech. Escuché su presentación en la conferencia y me gustaría comentarlo con usted.

🇬🇧 Hello, this is …. From Dr. ……office. I'm calling to confirm your appointment.

🇪🇸 Hola, soy .... de la oficina del Dr..... Le llamo para confirmar su cita.

🇬🇧 Hello, this is ….. I'm calling with a question for you.

🇪🇸 Hola, soy....Le llamo para hacerle una pregunta, si me permite.

📌 REQUESTS and RESPONSES / PETICIONES Y RESPUESTAS

🇬🇧 Could you please confirm …? - Yes, I'd be happy to.

🇪🇸 Podría por favor confirmar..? - Sí, estaré encantado.

🇬🇧 Could you give me more information about ...? - Certainly, what would you like to know?

🇪🇸 Me podría dar más información sobre....? - Ciertamente, ¿qué le gustaría saber?

🇬🇧 Do you have a minute to review …? - Of course!

🇪🇸 ¿Tendría usted un minuto para revisar...? - ¡Por supuesto!

🇬🇧 Would you mind going over this with me? - Not at all.

🇪🇸 ¿Le importaría revisar esto conmigo? - En absoluto.

📌 REPETITION/CLARIFICATION / REPETICIÓN Y ACLARACIÓN

🇬🇧 I'm sorry. I missed that. What did you just say? - No problem, I said…

🇪🇸 Lo siento. No he entendido eso. ¿Qué acaba de decir? - No hay problema, he dicho…

🇬🇧 Excuse me. I didn't catch what you said. Could you say it again please? - I'd be happy to.

🇪🇸 Perdone. No he entendido lo que ha dicho. ¿Podría repetirlo, por favor? - Con mucho gusto.

🇬🇧 Sorry. I'm not sure I understand. What does that mean? - Of course, let me explain.

🇪🇸 Lo siento. No estoy seguro de haber entendido. ¿Qué significa eso? - Por supuesto, déjeme explicarlo.

🇬🇧 I'm sorry. I don't quite understand what you mean. Can you explain it again? - Certainly. What I mean is …

🇪🇸 Lo siento. No entiendo bien lo que quiere decir. ¿Podría explicarlo de nuevo? - Ciertamente. Lo que quiero decir es…

📌 CLOSINGS / DESPEDIDAS

🇬🇧 Thanks so much. I look forward to speaking with you again. Goodbye.

🇪🇸 Muchas gracias. Espero volver a hablar con usted. Adiós.

🇬🇧 Goodbye and thanks for all your assistance.

🇪🇸 Adiós y gracias por toda su ayuda.

🇬🇧 I've enjoyed this conversation and hope we'll talk again soon. Goodbye.

🇪🇸 He disfrutado esta conversación y espero que volvamos a hablar pronto. Adiós.

🇬🇧 It's been great talking to you. Thank you. Goodbye.

🇪🇸 Ha sido un placer hablar con usted. Gracias. Adiós.

💡 Tips for Successful Phone Calls

• Speak clearly and at a moderate pace — not too fast, not too slow.
• Listen actively and confirm understanding by repeating key information.
• Use the person's name during the conversation to build rapport.
• Take notes during the call to remember important details.
• End with a clear summary of what was agreed and next steps.

⭐ Key to success: Practice these expressions until they feel natural. The more you use them, the more confident you'll become in your phone conversations.

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📞 Phone Call Expressions - SAI · Published in English · September 2016